Terms & Conditions

This vendor agreement, herein referred to as “Agreement”, is entered into and made effective as on ___________ by and between the following parties: _____________, a corporation, incorporated under the laws of the state of _______, having its principal place of business at the following address:

_____________________ E-mail: ____________________ and ________, an independent artist/creator, having its principal place of business at the following address:
________________ Email: ________________ By registering on Artoholix’s website, you (the artist/creator) are agreeing to our vendor policy and our Terms of Use

1. Streaming & Selling Basics
Keeping in mind these basic requirements will set you up for success on Artoholix Ltd.
a. What can be streamed and sold on Artoholix Ltd’s platform
Artoholix is a unique platform for independent artists/content creators. You can live stream various workshops based on the art and craft. Viewers can join any Livestream, and various art enthusiasts can also make purchases from a wide range of courses and art products curated by the artists/creators registered on the platform. Buyers come here to purchase items that they might not find anywhere else. If you live stream video content on Artoholix’s platform, you agree that:

1. You will comply with all the rules, regulations and laws in the UK associated with live video streaming. If you work with a production partner, you must disclose that production partner in your relevant listings, i.e. you are required to disclose his/her details which are necessary/requested by the platform.

2. If any other person is also involved along with you in the live video streaming, he/she should be accurately described by you, as per the terms mentioned in this agreement.

3. You will not be streaming from the area (city/state/country) where filming/livestreaming is forbidden.

4. You will be using your photographs or video content — not stock photos, artistic renderings, pre-recorded videos or photos used by other sellers, creators or sites.

If you are selling personalised or made-to-order items in the Handmade or art category, you agree that:
1. All listings will be available for purchase at a set price, which will be set as per the pricing policy of the company (i.e. Artoholix Ltd) or will be set mutually by the creator/artist and the company.

2. If you are using photographs of your previous work as an example, with options for customisation (like colour choices) included in the listing, it should be clear in your description that the photos/photographs shown are just examples and a fresh art or craft piece will be created for the customer, as per the order.

3. If you’re selling gold, silver, or any other valuable metal/object on/via our site, you should be aware that these items may be subject to logistical and transportation hazards. In that case, we would not be liable for any loss/damage to such property during transit or in any other way. Additional efforts on your part may be required to mitigate these types of losses and Artoholix Ltd Is also not liable to make any kind of such arrangements.

4. You will be receiving the payment through the escrow account being maintained by Artoholix. Artoholix Ltd will charge the customers at the time of order placement and keep the funds in its escrow account. These funds will be released only after the art and craft products are received by the buyers/customers or after getting approval from the buyer/customer.

If you are offering courses, you agree that:
1. All the courses curated by you will be available at a set price, which will be set as per the pricing policy of the company (i.e. Artoholix Ltd) or will be set mutually by the creator/artist and the company.

2. The estimated duration should be provided for both be-spoke and mass courses.

3. All the relevant material and craft supplies required for the fulfilment of the course should be intimated beforehand. Craft Supplies are tools, ingredients, or materials whose primary purpose is for use in the creation of an item or special occasion. It can be ordered separately by a buyer, or can be provided along with the course. However, some types of craft supplies may need to be arranged by the customers/users themselves, and some courses may not have craft supplies included with them. Customers/users can get the information about whether they will be getting such supplies along with the course or they need to arrange those supplies by themselves, from the description of the courses. While offering certain categories of courses that include supplies, creators/artists need to
provide such supplies and need to follow other related terms. We encourage you (the creator/artist) to be transparent about how craft supplies will be provided by you, their prices and also their social or environmental attributes.

b. What can’t be streamed/sold on the Artoholix Ltd’s platform?
Even if the creators/artists otherwise meet our marketplace criteria, prohibited items, content, and services that violate our intellectual property policies are not allowed to be sold on Artoholix. All the livestreaming videos should be easily accessible by all the viewers and should not be restricted to any specific category of viewers/customers/users without any prior permission of Artoholix/the management team. Further, all listings must offer courses/items for sale (which also includes digitally delivered items and can also include reserved listings). You may not create an Artoholix listing to share a referral code, post a want-ad, or similar activity that does not offer a physical or digital item for sale. Reselling is not allowed in the art and craft items category on Artoholix’s platform. Reselling refers to listing an item as handmade when you were not involved in designing or making that item. Artists might not be able to sell their own artwork in some cases (e.g. body art). However artists would be able to offer tools and supplies used while making such artworks, obtained from third-party manufacturers in these cases. Selling of these tools and supplies would not be termed as reselling. Such artists may also sell their tutorials on how to execute such artworks. Keep in mind that members may flag listings that appear to violate our policies for Artoholix’s review. Artoholix may remove any listings that violate our policies. Note that listing fees are non- refundable. Artoholix may also suspend or terminate your account for any violations or in case you are not meeting the terms discussed in this agreement. You’ll still be on the hook to pay any outstanding fees on your Artoholix statement.

c. Managing your Artoholix Account
Your content, videos and items represent you and your business to the Artoholix community. You, your items and your content must be honestly and accurately represented, as per the terms of use of the company. While managing your account on Artoholix, you agree that you will:
1. Provide honest and accurate information to Artoholix and your About section.
2. Honour Artoholix’s Privacy Policy while offering your products/services as creator/artist on the platform.
3. Ensure your content, such as any text, photos or videos used to represent yourself, your ideas or listings, abide by Artoholix’s policies, including our Anti-Discrimination Policy.
4. Accurately represent your items/art and craft products in listings and listing photos.
5. Respect the intellectual property rights of the Artoholix or others. If you feel someone has violated your intellectual property rights, you can report it to Artoholix’s support team.
6. Not engage in fee avoidance.
7. Not create duplicate accounts, shops, or take any other action (such as manipulating clicks, baskets or sales) for the shilling, manipulating search or circumventing Artoholix’s policies.
8. Not coordinating pricing with other sellers.

d. Seller Standards 
By listing a product or course on Artoholix Ltd&s platform, you (the creator/artist) understand and agree that you are responsible for complying with all applicable laws and regulations for the products or courses listed, including any required labels and warnings. Artoholix will not take any responsibility for the accuracy, labelling, or content of your listings.

e. Meeting Service Level Standards
As a seller, you must provide excellent customer service and maintain trust with your buyers/viewers/customers. These requirements are called our Seller Service Level Standards. Artoholix Ltd may reach out to you if your account fails to meet Artoholix's Seller Service Level Standards.
By streaming and selling on Artoholix, you agree to:
1. Honour your sold courses at stipulated time.
2. Communicate with users through polls, comments, etc., during livestreaming sessions.
3. Honour your dispatch and processing times. Sellers (the creator/artist) are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner unless there is an exceptional circumstance.
4. Respond to the viewers’/customers’ messages promptly.
5. Honour the commitments you make in your policies.
6. Resolve disagreements or disputes directly with the buyer/viewer. In the unlikely event that you can’t resolve, Artoholix can help through its case system.
7. If you are unable to complete an order or are unable to process the course further, you must notify the customer/buyer before cancelling the order. However, your preference should be to resolve the issue that is occurring/restricting the customer/buyer by having access to the purchased product/service.

f. Selling Fees
Sellers (the creators/artists) may be charged for using some of Artoholix’s services. There are fees associated with livestreaming on Artoholix’s platform, listing courses and products, selling, advertising, and certain other Artoholix features.

2. Being a Member of the Artoholix Community
At Artoholix, everyone is expected to treat fellow members of the Artoholix community with respect. As a seller/creator/artist, you have additional responsibilities to safeguard personal information and communicate promptly with buyers/viewers to provide a great customer
experience.

Creating and Uploading Content
As a member of Artoholix, you have the opportunity to create and upload a variety of content, like live streams, art and craft courses, products, listings, messages, text, photos, and videos. To keep our community safe and respectful, you agree that you will not upload content that:

1. Contains hateful or derogatory language or images, or any content that is against our Anti- Discrimination and Hate Speech Policy;
2. Contains threats, harassment, extortion, or violates our rules about interference;
3. Violates someone else’s intellectual property rights;
4. Is false, deceptive, or misleading;
5. Contains unsolicited advertising or promotions, requests for donations, or spam;
6. Contains private information, whether it is your own or someone else’s;
7. Encourages or facilitates a transaction that evades the Artoholix checkout process;
8. Contains prohibited medical drug claims;

Privacy and Protecting Personal Information
You are responsible for protecting members’/buyers’/viewers’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern how you can use Artoholix users' information. These laws may require that you post and comply with your privacy policy, which must be accessible to Artoholix users with whom you interact. Your privacy policy must be compatible
with this policy and Artoholix’s Terms of Use, and Artoholix’s Privacy Policy. In particular, when you sell or stream using our Services (subject to this Policy) or use Artoholix’s API (also subject to the Artoholix API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address). To the extent you do so, under UK law, you are an independent controller of data relating to other users that you may have obtained through the Services. As a data controller (that is, someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process users’ personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches.
For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Artoholix- related communications or Artoholix-facilitated transactions, which are allowed by the company policies. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent and subject to other applicable Artoholix policies and laws, you may not add any Artoholix member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance. If you and Artoholix are found to be joint data controllers of personal information, and if Artoholix is sued, fined, or otherwise incurs expenses because of something that you did in your capacity
as a joint data controller of buyer personal information, you agree to indemnify Artoholix for the expenses it occurs in connection with your processing of buyer personal information. Apart from this, you will also be liable for any legal obligations in case such a case occurs.

Communication Standards
i. Messages
With Artoholix’s Messages, you have the ability to communicate in “real-time” directly with your buyers or other Artoholix members. Messages are a great way for buyers to ask their questions about an item or an order.
Messages may not be used for the following activities:
1. Sending unsolicited advertising or promotions, requests for donations or spam;
2. Harassing or abusing another member or violating our Anti-Discrimination Policy;
3. Contacting someone after they have explicitly asked you not to;  
4. Interfering with a transaction or the business of another member; or
5. Exchanging personal contact, financial or other information to evade the checkout process on

Artoholix, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.

Interference
Interference occurs when a member intentionally interferes with another member’s content and products to drive away their business. Interference is strictly prohibited on Artoholix through any means. Some of the major examples of interference include:
1. Contacting another member via “Messages” to warn them away from a particular member, shop, or item;
2. Leaving negative comments on others’ live streams;
3. Posting in public areas to demonstrate or discuss a dispute with another member;
4. Purchasing from a seller for the sole purpose of leaving a negative review;
5. Maliciously clicking on a competitor’s Promoted Listings ads to drain that member’s advertising budget, also known as click fraud
6. Creating or using an independent buyer account to maliciously increase another content creator’s negative reviews to position those reviews more prominently.

Harassment and Discrimination
Any use of “Messages” to harass other members is strictly prohibited. Similarly, “Messages” may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away at [E-mail ID of the authorized Department].

ii. Forums and Teams
A high-level overview will be executed by the Forums and Teams. These are public spaces provided by Artoholix where sellers can connect, but there are communication standards that must be followed. More information can be found in the Artoholix Community Policy.

iii. Communicating Cancellations
If you are unable to complete a transaction, you must notify the buyer/viewer via “Messages” and cancel the transaction. If the buyer has already submitted payment, you must issue a full/partial refund, as applicable. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations and refunds are strictly subject to our Refund Policy.

3. Feedback, Disputes and Your Success
Reviews
Reviews are a great way for you to build a reputation on Artoholix. Buyers/Viewers can leave a review, including a one to five-star rating and a photograph of their purchase, experience of learning within 100 days after the date of their item’s estimated delivery date or course completion date. If an estimated delivery date is unavailable, the preview window opens after the order’s processing time and delivery time has elapsed. Buyers//Viewers can edit their review, including the photograph, any number of times during those 100 days. On the rare occasion, if you receive an unfavourable review, you can reach out to the buyer/Viewers or, if the review is less than 3 stars, leave a response. In addition to our rules for Creating and Uploading Content, reviews and your response to
reviews may not:
1. Contain graphic, mature, or obscene language or image, or any content that is subject to our mature content policy;
2. Be about things outside the seller’s/creator’s/artist’s control, such as a delivery company, Artoholix or a third party;
3. Include shilling or otherwise falsely inflate a creator’s/artist’s/shop’s review score;  
4. Undermine the integrity of the Reviews system.

Artoholix’s Case System
The Case system is how a buyer/viewer notifies Artoholix of an order issue or dispute for Artoholix to help them resolve such issues or disputes. Buyers/Viewers must contact sellers/creators/artists directly via the “Help Desk” given in the Order link and attempt to resolve any outstanding issues before opening a case on Artoholix. For this reason, it is important that you fill out your account policies and regularly respond to Messages from your buyers/viewers. Once a buyer/viewer contacts you to notify you of a problem with an order, you will have 48 hours to resolve the issue. If the issue is unresolved in this time frame, a case may be opened by the buyer/viewer. Once a case has been opened, Artoholix will assist in the resolution of the case between the buyer/viewer and seller/creator. This may include, but is not limited to, automatically closing the case and issuing a refund to the buyer/viewer or reviewing the case further to help the buyer/viewer and seller/creator resolve it as quickly as possible.

Artoholix reserves the right to resolve an order issue before the 48-hour window for circumstances including, but not limited to, seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of the case system. Buyers may file a case for a non-delivery or a not-as-described item. Artoholix may request your assistance in resolving a case opened against your seller account/shop. By using Artoholix’s case system, you understand that Artoholix may use your personal information to resolve disputes with other members.

If Artoholix determines that an item is not as described, you will be required to refund the order, including the original postage and return postage. Artoholix reserves the right to issue a refund to the buyer and recoup funds from your account, including your payment account reserve, if payment was made via Artoholix Payments.

Your Seller Account and Artoholix’s Terms
To keep Artoholix safe and improve our Services, we may take actions that limit the visibility of your livestreaming, courses, listings or ads or that impact your payment account. In the event an account sees unusual order activity, or we otherwise believe that your actions may result in buyer/viewer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Artoholix may take actions such as limiting the visibility of your account or placing restrictions or reserves on your payments account, as per our Terms of Use, including this Policy and our Artoholix Payments Policy. When appropriate and permitted by law, Artoholix will communicate information to the affected seller/creator about the issue. Often, if a creator/artist sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. In addition, we may limit the visibility of listings or ads in the interest of keeping Artoholix safe and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or are based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Services. While these listings or ads may have limited visibility, they are still discoverable in search.

Artoholix may make changes to onboarding or authentication processes for sellers/creators/artists at our sole discretion. Completion of these processes may be required for seller account activation or continued access and usage. If Artoholix has reason to believe you, your Content, or your use of the Services violates our Terms, including this Seller Policy, we may deactivate your Content or suspend or terminate your account (and any accounts Artoholix determines is related to your account) and your access to the Services. Generally, Artoholix will notify you that your Content or account has been suspended or terminated unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.